Instead of hiring an expensive technician to come to your house, or spending hours searching for the problem underlying your system woes, take advantage of the expertise scattered across the Internet. Eclipx support will allow you to anonymously request help from either the certified Eclipx support site, where you'll pay as you go for guaranteed service (as low as $5 per incident), or from the unmonitored Eclipx free site, where you'll find good Samaritans who are keen to help you. Once you've found someone available, you chat with them while they give you instructions on how to solve your problem. The technician can circle and highlight parts of the screen to let you know what they're talking about.

The eclipx support software is your window and tool for accessing our unique service.  If you have a problem with or a question related to an application you can get fast support from eclipx once you have installed the eclipx support software.

Step 1.

Download and install the eclipx client.

Simply start eclipx by clicking on the eclipx support Icon in the Start Menu.  

The position and other applications will differ from what you'll see on your computer.

Step 2.

eclipx opens and displays its main control bar on the right,  the step and chat bar across the top of your screen.  The step window is displaying steps that you should follow to request help.

You should have the application for which you are requesting help for open.

Select "Request Support" from the Action Menu.

Click the image for a larger view.

Another view

This image is displaying the eclipx support software wrapped around Microsoft Word with the Request Support form opened.

Click the image for a larger view.

Step 3.

In the Request Support form you select MS Word and type the request question.

You can also enter an online handle of a friend or a technician, directing this request only to that person.

Click the image for a larger view.

Another View

A view of the control bar. It shows that you are connected with eclipx dispatch.  It displays your position in the queue as well as how many updates have been sent to you.  It list your support request that is currently on file at Dispatch.

You can click on the cloud icon or choose "Hide eclipx bars" on the Action menu to hide the bars and restore your desktop to full size while you wait.  eclipx will restore itself when you Ok a technician for support.  You can also restore the bars yourself by double clicking the yellow eclipx icon on the system tray.

You can end your request by clicking on the wire and outlet icon or choose "Queued with Dispatch" on the Action menu.

Step 4.

A short while later eclipx dispatch sends you a notification message checking to see if you're at your computer.  Click yes.

Step 5.

eclipx dispatch then sends you the technician's offer, the value in this case is for free tokens because this transaction is occurring on the eclipx Free site.

You can choose to view the technician's feedback history by clicking on the link.

Step 6.

A view of the technician's feedback history.

Click Ok to continue with this technician or cancel to wait for another to offer help.

Click the image for a larger view.

Step 7.

You are in session with technician HOTROD and you are following his steps and responding to his chat.  On the image we can see a red target that HOTROD has placed over the area that you need to notice.

The target can be oval or rectangle, small or larger, it can flash and it can be dragged by the technician to provide you visual cues.

Click the image for a larger view.

Step 8.

You have completed the support and have decided to end the session, click the stop icon or choose "Stop support" on the Action menu.  The technician usually performs the end session task.

Step 9.

Dispatch is now requesting that you complete the feedback form, it takes only a moment to complete and the information is valuable for future decisions when selecting a technician.

Select your Satisfaction rating and enter a comment.

Step 10

Shows the Open Master Session file.  You can review any session that you've completed.  These sessions are automatically saved by eclipx to your hard drive.

Select the Request number that you want to review.