Technical support for home and work

Do you have...
a software problem?
lots of solutions?

Overview The Eclipx Helpdesk is our client/server software suite designed to allow your business to run a cost efficient "help desk" user support center for as few as five users expandable to as many as you require. The Eclipx Helpdesk server uses the same robust core technology developed and in-use by Eclipx for providing support services to users across the internet.  The helpdesk server is tightly integrated with the same Eclipx Client in use today by many businesses and countless individuals on the internet.

 

The Eclipx Helpdesk suite includes a Windows NT service that runs on any of your NT servers connected to your network to provide the dispatching services between your users and technical staff. This NT service makes full use of multi-processor servers to allow thousands of connected users. Helpdesk includes the option to use Microsoft's Data Engine (MSDE) or your existing Microsoft SQL server to provide unlimited scalability. The enterprise license further enhances scalability by providing a feature to chain Eclipx Helpdesk servers between your offices across the internet to make use of all your technical resources wherever they may be.

 

The Eclipx Helpdesk helps you to lower your Total Cost of Ownership ( TCO ) by: Providing alternative routes for support, for example allowing a request to be routed to the Eclipx Certified service during off-business hours or when a request can't be answered in-house, relieving the need to hire additional staff. Reducing the incidence of repeat request, the user can replay a snapshot of the support solution whenever they require it.  The Eclipx Client has been developed as an instructional support tool, the user is instructed what to do in order to solve the problem, not as a remote control utility for the technician to complete the task. Tabulating the support usage of your clients, allows you to develop improved training programs geared to your staffs needs.  Total accountability with departmental reporting is included.