Technical support for home and work

Do you have...
a software problem?
lots of solutions?

It's costly to deliver quality application support to your entire company regardless of how efficient your department is, there are just that many different software applications out there, different working hours between departments or projects, roaming users, satellite offices...  

There are many reasons why you should consider using eclipx support to augment your company's support tools, some of the more common reasons are:

• Larger part-time or consulting work force.
• Need to offer one-on-one training for new applications or new hires.
• On a growth curve and the company is expanding exponentially.
• Staff are telecommuting more often. 
• Transitioning the company from one brand of software to another.
• Lower the Total Cost of Ownership ( TCO ) by improving the effectiveness of computer users and reducing the cost of providing user support.

eclipx offers excellent security, eclipx support is an eyes only application used to guide a user through a support task.  Its default configuration disallows remote control and remote clipboard.  eclipx support doesn't offer file transfer capabilities and it should not be compared with run of the mill "Remote Control" software.  eclipx support was designed from the ground up to deliver user support for operating systems and applications, with the goal to create a system of tools and services designed to help a user help themselves.

Contracting with eclipx doesn't spell the end of your support team which in every case are better equipped to handle the specifics of your corporate or in-house software.  

eclipx agreements can be tailored to your company's needs, for instance you could choose to:

• Implement the eclipx helpdesk as a in-house only service.
• Have in-house staff provide support while overflow or off-hour request routed to the Certified eclipx Team.
• Outsource specific application for eclipx support.
• Outsource all applications for eclipx support.
• Provide eclipx support to staff working outside of the company's network.

eclipx is ready for you to try right now if you have direct access to a public IP address, just download, set it up and take it for a spin.

By request Eclipx will configure the eclipx Dispatch servers for a thirty day trial that will allow you to support your company over its private network.  Send a formal request to our Corporate group at * corporate@itwi.com .  Indicating your corporate coordinates, indicate also that you would like to demo eclipx support on your private network and your name and telephone numbers in case we need to call for more information.

To see the eclipx client in action check our "how to" page with screen shots [click here].

* All emails must include ECLIPX or ITWI as the first word in the subject line of the email message to guarantee that it will be processed by our staff with the highest priority.